FREQUENTLY ASKED QUESTIONS (F.A.Q)
1) How do I pay?
Ans: We accept all major International and Indian credit cards and Debit cards viz Visa, Master cards, American Express .
2) Can I send some personalized message with the gift?
Ans : Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be delivered along with a free greting card for all orders .
3) How to know whether my order is delivered ?
Ans : As soon as your order is delivered, you will receive a confirmation through e-mail with the details of delivery, i.e., date, name of the recipient and products delivered. You can also log on to giftasmile.com and find the status of delivery in My Orders in My Account section .
4)Why should I register with giftasmile.com ?
Ans : Creating your account enables us to personalize all your transactions on giftasmile.com and also provides a quicker & easier Check Out in future.However, you do not need to create an account or register with us before shopping ,Once you confirm the order during your first purchase, you will be prompted to register yourself and provide us with your necessary personal details. Details given by you will be maintained in your account and saves your time of filing alll the details every time you order , it will also entitle you to get our newsletter which we send from time to time to keep you informed about new products, services, festivals or special schemes introduced in our site.
5) How safe is my transaction through your site?
Ans: Transaction at giftasmile.com are absolutely safe. Our site uses SSL protocol while processing your details so that nobody knows the details. You can be assured of safe transaction as transaction is processed on Paypal website which is a very secure payment gateway that implements state of the art security.
6)What name appears on my Credit Card Statement?
Ans. We use Credit Card Payment Gateway powered by paypal,therefore, your Credit Card Statement will have name appearing as paypal.com/Aswini Info Solutions.
Giftasmile.com is a product of Aswini Info Solutions Pvt Ltd.
7) Where do you source the products from?
Ans. At giftasmile.com we source the prodcucts from merchants / vendors of quality products & services across India . We have tie-ups with established merchants / vendors in their respective product category. We try to ensure that all our vendors maintain high quality standards to provide you the best of the products & services.
8) Can I cancel or modify my order?
Ans: In most cases you can. But it must be done before the shipment takes place. Since shipment of different items is done from different locations, some times it is not possible to cancel/modify the entire order in case the order includes more than one item. However, in case of perishable items like cakes, flowers, sweets etc orders once placed can't be cancelled or modified .please contuct us at info@giftasmile.com for further clarifications .
